We also advise you to insure the shipment to prevent any unfortunate event during shipment. Shipment should be sent with a trackable shipping method and carrier. Genuine 14K Gold Plating or 925 Silver Stainless Steel Lobster Claw Clasp 100 Handmade. Do note you are responsible for the shipping cost of returning the jewelry piece to us. Wear it around your neck in 14K Gold or Sterling Silver. You must send a warranty claim to including proof of purchase or order number, and photos of the broken piece. The Warranty only covers manufacturing defects, but not defects and damages resulting from misuse or negligence, or from accident. If a jewelry piece is returned during the Warranty Period, any defect resulting from a manufacturing defect will be repaired (if feasible) or replaced free of component (excluding diamonds) and labor charges at TFR's sole discretion. Under what condition can I repair my purchase from The Future Rocks? Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge. What should I do in the event that my 2-year warranty expires For detailed information and warranty conditions, please view terms and conditions. Jewelry purchased from The Future Rocks starting from 16th June, 2023 is warranted against any manufacturing defect for a period of 2 years from the date of purchase.
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